FAQs

FAQs

DevTEL Communications is a solutions based company. We know technology and we understand how frustrating it can be when its not working the way it should. We are here to help. Feel free to contact us with any questions you might have and we will find a way to solve those problems that no one else can. Remember...we live here and love it! Also...on site consultations are free.

How do I switch to DevTEL?

  1. Fill out the Request Service form.

  2. We request service to your address from our internet supplier

  3. Once serviceability is confirmed, we will contact you to set up an install date

  4. On the date of install, we will come to your house, install your awesome new services, test it thoroughly and assist you in connecting all your devices.

  5. Once install is complete you then cancel your service with those other guys.

  6. Lastly...pat yourself on the back for saving $$$ each month!

Can I get service where I live?

Most of the homes between Radium Hot Springs and Canal Flats are serviceable by DevTEL. We resell internet over the cables you already have in your home. If you are not too far off the well beaten path or are not too sure if we can connect to you then ask us a question from our contact us page here.

Is the modem rented or purchased?

We will provide a modem to you as a free rental. No need to purchase. If you choose to cancel your internet service with us, we will ask you to return the modem to us.

I own a Cable Modem can I use it?

Our internet supplier allows for certain models to be used by 3rd party vendors. Allowed models are:

  • Motorola SB5100 (DOCSIS 2.0)
  • Motorola SB5101 (DOCSIS 2.0)
  • Motorola SB5102 (DOCSIS 2.0)
  • Motorola SB5120 (DOCSIS 2.0)
  • Motorola SB6120 (DOCSIS 2.0)
  • Cisco DPQ2160 (DOCSIS 2.0)
  • Huawei MT130U (DOCSIS 3.0)
  • Thomson DCM475 (DOCSIS 3.0)
  • COSHIP CCM2000A (DOCSIS 2.0)
  • Hitron CGN Wireless (DOCSIS 3.0)
  • Technicolor TC4300(DOCSIS 3.0)
  • Hitron CDA3-20 (DOCSIS 3.0)

Note: A DOCSIS 3.0 capable modem is required for speeds above 15Mbits

How long does it take to get connected to DevTEL?

We usually schedule a 7 to 10 business day period from the day you place your order until service activation. This will allow for back end processes to connect the modem and required installation work.

What services does DevTEL offer?

DevTEL is a "Solutions Based Telecommunications Reseller". Soooooo.....basically if you have an issue we will help you solve it! At this point in time we offer internet based solutions for work and home. Straight out of the gate we offer Cable internet, VoIP phone, Business and Resort phone systems, Network builds, Wi-Fi, project management and anything your business needs to run more smoothly.

What products will DevTEL offer in the future?

Being a solutions based company means that we are not stuck with one product or solution. We are already looking and testing certain products to bring to the Columbia Valley in the future. We are looking into a Television solution for home, work and even the hospitality industry. We are also looking at Wi-Fi distribution for larger areas like whole apartment complexes and the whole downtown area, or parks, or community centers. If there is a product you think we should look at, let us know. If there is a demand for anything, we can find it and bring it to you.