Terms & Conditions

Terms & Conditions

Agreement: This is an agreement between DevTEL Communications (DevTEL) and the user (“Customer’) specifying the terms and conditions under which DevTEL will provide certain Internet services (the “Service”) to the Customer. By establishing an account, or using the Service, or by signing this agreement, Customer agrees to be bound by these terms and conditions and any other applicable user policies agreements, or as may be required by statute or regulation.


Charges & Billing: Service is provided for full monthly terms. Customer agrees to pay all fees and charges associated with the use of the Service such as service fees and charges for installation and service calls and other items supplied, including applicable taxes. Monthly recurring fees are payable monthly in advance. Any other charges are payable when billed. Initial charges are due and payable prior to service activation. Initial charges include the first-month subscription fee (pro-rated from install date), the second-month subscription fee, and any onetime cost of setup and hardware purchases. Subsequent monthly fees will be billed or charged at the beginning of the month for a full month’s charge. Customer understands and agrees that he or she will be responsible for the full month’s charge in the event of early termination within the month’s billing cycle. Customer agrees to settle DevTEL’s invoice upon receipt. Accounts are in default if payment of all amounts due is not received within thirty (30) days after the date of invoice, and are subject to an interest rate on the outstanding balance at a rate of 2% per month (26.82% per year) calculated from the date of invoice. DevTEL may terminate or suspend service at any time at its sole discretion, for non-payment of account charges. In the case of termination for non-payment, the Customer is fully liable to DevTEL for all charges accrued before termination, including, without limitation, interest charges and costs incurred by DevTEL for collection costs and attorney’s fees. In the event of disconnection, Customer must pay DevTEL balance due on the account in full and will be required for a new sign up before Service reactivation. Where applicable, Customer will provide DevTEL with a valid exemption certificate to exempt Customer, under applicable law, from taxes that would otherwise be paid by Customer. DevTEL will invoice Customer for taxes that are not covered by any tax exemption certificate filed by Customer with DevTEL. Should Customer not provide DevTEL with the applicable tax exemption certificate, it will be the Customer’s responsibility to obtain any tax credits directly from the agency concerned. For each occurrence, DevTEL will impose a $42.50 charge for any cheque that is returned for any reason by a financial institution, or for declined pre-authorized payments by credit card or bank debit. It is the Customer’s responsibility to inform or notify DevTEL of any changes to his or her credit card or banking information.


Nobody Home Fee: If a client of DevTEL books an appointment, or client agrees to a scheduled time book by DevTEL, for an installation, on-site consultation or a trouble ticket, and is not home when our technician arrives, a $50 fee may be charged for the trip. It is up to the client to advise DevTEL if they can not make it for the scheduled appointment time. The Client does not need to be on the premise for all visits, however, it is important for our technicians to have access to the property and any buildings involved.


Billing Disputes: The Customer must notify DevTEL in writing of any disputed charges within thirty (30) days of the date of the billing for such charges. In the absence of such dispute, charges billed are deemed correct and dispute waived. In the event that the Customer, in good faith, determines that there is a material discrepancy between DevTEL’s invoiced charges and Customer’s calculation of charges owed, Customer shall be permitted to withhold payment of such disputed charges, provided that Customer pays all undisputed charges on or before due date and presents in good faith and in reasonable detail the billing discrepancy in question for the purpose of resolving the disputed charges. In the event parties fail to mutually resolve the disputed charges within a reasonable time period which will generally be within thirty (30) days of the next billing cycle, the parties shall resolve such dispute by arbitration conducted by a single arbitrator appointed by agreement. DevTEL reserves the right to put the disputed services on hold to avoid incurring additional costs. Billing disputes can be reported by email to ar@devtel.ca.


LOSS OF SERVICE/OUTAGES: In the event of any type of service outage, it is the responsibility of the customer to contact DEVTEL of these events, at such time, best effort will be made to remedy the situation. No refunds will be made for loss of service during power outages, natural disasters, including but not limited to, any event considered to be an "act of god" or extended lead times required by our upstream providers. DEVTEL will however, refund for any time lost due to our error in billing, negligence or processing of requests. 


Cancellations: Customer may terminate the service for any reason at any time. A $100 Activation fee will be charged, along with any fees associated with non-standard installs (eg, additional wiring, set up, drop replacement....), on final statement, if service is canceled before 12 full monthly payments have been made. Activation fee is waived if service continues for longer than 12 months or unless other arrangements have been made between DEVTEL and Customer. Rental units not returned to DevTEL in acceptable condition and complete with all components within 15 days of last day of canceled service will be subject to the full replacement value being charged to Customers credit card or financial institution account, and subject to the maximum interest penalty allowed by law on late returns. Any term agreements canceled prior their full term has elapsed will be immediately subject to termination fees as determined by DevTEL, but not to exceed the value of the remaining months in the term multiplied by the monthly term rate.


Refusal of Service: DevTEL reserves the right to refuse service to anyone at anytime. In the effort to do what is best for our clients, we understand that we may not be the best fit in every situation. We will always advise our potential clients on what we feel is their best option. We will also advise on what needs to be fixed to make the services work the way they should.


Use of Service: The Service is provided for personal use of the Customer as an end-user and is not intended for resell or transfer to any other person or user for any purpose, without the express and written permission of DevTEL. The Customer agrees to use the service solely for lawful purposes and will not otherwise violate any applicable local, state, provincial, federal or international law. It is the Customer responsibility to ensure that the service is not used fraudulently or subject to abuse or misuse. Service is being provided on a “fair use” basis, meaning that the Customer is to use the service in a normal prudent and fair manner consistent with normal residential use. Unlimited bandwidth is provided under a fair use basis, and DevTEL reserves the right to cancel any agreements it deems abusing the unlimited privilege. DevTEL reserves the right to suspend or terminate service immediately and without advance notice if in the sole judgment of DevTEL, the Customer is in violation of this condition. In the event of service termination for stated reason, the Customer will be responsible for the full month’s charges to the end of the current term, including without limitation unbilled charges, all of which become immediately due and payable. Suspension or termination of the Service does not affect Customer’s obligation to pay any amount owed to DevTEL. Minimum service term is one month.


No Warranties: THE SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE” BASIS AND DevTEL MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND IN CONNECTION WITH THE NETWORK, THE SERVICES (INCLUDING ANY FEATURES) OR THE EQUIPMENT CONTEMPLATED HEREIN, WHETHER WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE. Under no circumstances shall DevTEL, its officers, Directors, Employees, affiliates or Agents or any other service provider who furnishes services to customer in connection with this Agreement be liable for any indirect or consequential damages, including, but not limited to, damages resulting from loss of use, lost profits, lost revenue, or damages to third parties. DevTEL’s liability for any claim arising out of or relating to this Agreement shall be limited to the amount of fees paid by the Customer to DevTEL during the period giving rise to the claim. The Customer shall defend, indemnify, and hold harmless DevTEL from and against all liabilities, judgments, claims, damages, settlements, expenses and costs (including reasonable attorneys’ fees and litigation expenses) arising out of or relating in any way to the Services provided herein.


Miscellaneous: DevTEL reserves the right to revise, amend, or modify the features, functionalities, specifications, prices, and all other aspects of the Service terms by giving 30 days notice. Continued use of the Service following any amendment shall be deemed Customer acceptance of the amended Service terms. Both parties represent and warrant that they have full authority to execute and deliver this Agreement and to perform their obligations under this Agreement, and the person whose signature appears above is duly authorized to enter into this Agreement on behalf of the respective party. Should any terms of this Agreement be declared void or unenforceable by any arbitrator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original terms and the remainder of the Agreement will remain in full force and effect. No waiver expressed or implied of any breach by a party shall constitute a waiver of any other breach or a continuing waiver.